Three different kinds of CHUB Alerts:
- Acknowledgement failure (855).
- Confirmation failure.
- Invoice failure (810).
Acknowledgement Failures
| Message | Cause | Solution |
|---|---|---|
| The action attempted cannot be applied because a preceding action is required before the v_ship action can be applied. | 855 was never sent. | Generate the 855 (Receive PO ACK from ERP) and send it. After it sends, the ASN to ready and send it as well. |
Confirmation Failures
| Message | Cause | Solution |
|---|---|---|
| The current order state: cancel-pending is invalid for acknowledgement. | Order is in Cancel-Pending state on CHUB. | Email OrderFulfillment to let them know that the ASN was rejected because order is in Cancel-Pending state. |
| This PO is not in a state where this action can be applied (Current Status: closed/cancelled). | Order is cancelled on CHUB. | Email OrderFulfillment to let them know that the ASN was rejected because order is cancelled. |
| The Cancel Code provided "merchant_request" is invalid. | Usually no PO# on the ticket. OR Order is cancelled. | If no PO#, ignore. Close ticket. If cancelled, notify OrderFulfillment by email. |
| The Tracking Number provided for [carrier] is invalid. | Usually because the carrier shipped with a different carrier than the one specified in the order. | Generate the ASN and change the carrier code to match the one appearing on the 945. Special case for Walmart.ca: this customer is always shipped with Canada Post (CG). Sometimes they forget to change it on the order. In this case, change the ASN carrier code to CG. |
| The quantity provided (2) cannot be applied to a line with a quantity of 1 | Wrong amount of line items on 945 (either double lines or merged lines). | Email warehouse and ask them to correct the error (remove a line, split a line into 2, etc.). Then re-send 945 and ASN. |
Invoice Failures
| Message | Cause | Solution |
|---|---|---|
| The action attempted cannot be applied because a preceding action is required before the v_invoice action can be applied. | No ASN was sent OR the ASN is stuck on status "Waiting". | If no ASN, generate the ASN from the 945 and send it. If ASN is on waiting, re-send it. Once it gets accepted on CHUB, re-send the invoice. |
| The action attempted cannot be applied because the v_invoice action is no longer applicable. | Order is cancelled on CHUB. | Email OrderFulfillment and Matthew B. to let them know that the invoice was rejected because order is cancelled. |
| The Merchant Line Number provided does not exist. | Line number on the invoice does not match the one on the PO (usually due to manual editing of the order). | Change the line number on the invoice and re-send it, |
| Invoice number and invoice date must match the first invoice for re-invoicing | System created duplicate POs, so the order was processed and sent twice. | Send email to OrderFulfillment and GlobeOperations explaining the situation. |
| The quantity provided (5) cannot be applied to a line with a quantity of 5. |