Lowes will send requests for order cancellations.
The cancellations are taken care of by Order Fulfillment. They also receive this order cancellation email, so the only action required is to:
Create/Run the following scenario:
- Add Tags: Order Cancellation
- Assign to Group/Agent: Data-Support/[yourself]
- Set Type: Service Request
- Add Note (as private note): Cancelled order. Orderfulfillment receives an email and takes care of it. No further action is required.
- Set Status: Closed