HomeDepot.ca sometimes sends us Return Authorization requests.


There is an attachment (.txt) that contains the PO#, RMA# and Item# (SKU).


Using the SQL query, get the ST# and IN# based on the PO.


  1. Add the following string to the title of the ticket: HomeDepot.ca Return Authorization - PO# [PO]  [SO]  [IN]  RMA# [RMA]  Item# [SKU]
  2. Change the ticket contact to Matthew Breton.
  3. Create/Run the following scenario:
    • Add Tags: EDI, PO, Return Authorization
    • Assign to Group/Agent: Data-Support/[yourself]
    • Set Type: Service Request
  4. Send an email to Matthew B. with the PO#, ST#, IN#, RMA# and Item#, as well as the attachment from the ticket.
  5. Close the ticket. It is no longer an IT issue.