Tickets from Admin that come in with title: EDI Report - EDIXML_TextMessage_864 (TXT) [customer name].
Create/Run the following scenario:
- Set Type: Service Request
- Add Tags: EDI, 864
- Assign to Group/Agent: Data-Support/[yourself]
To identify the error, open the attachment (.htm) file which contains the error description and other information.
Copy/Paste the contents of the attachment to a note on the ticket.
Here are some possible error descriptions and their solution:
| Error Description | Cause | Solution |
|---|---|---|
| ASN(S) FAILED DUE TO DUPLICATE LPN (UCC-128 PALLET ID) | This occurs when an ASN is re-sent with an added alpha character at the end to differentiate it (HomeDepot rule). | Confirm with Home Depot contact if the ASN was successfully received. |
| Matched | Menard paid our invoice. | Not an error. No correction to make. Add 810 tag. Add private note: "Menards 864 notifying us of matched invoice." Close ticket. |
| Invoice total amount is less than minimum amount allowed. | Menard does not accept invoices less than $1. | Email Angie B. with the invoice and PO# to let her know. Add 810 tag and close ticket. |
| ASN FAILED DUE TO A DUPLICATE REFERENCE NUMBER | Duplicate ASN sent. | Check if the first ASN was accepted. If yes, then no action is needed. If no, then find and correct error on the original ASN. |
| Qty Invoiced does not equal Qty Received | Email Angie B. with the order information. Add attachment from ticket to the email. | |
| Item cost on invoice does not match item cost on PO | Email Angie B. with the invoice number, PO# and what the error is. Add attachment from ticket to the email. |